• Peerapol Kaewumphai
  • Mr. Aphirak Thitinaruemit


The modern roles of computer labs are vital to boost up productivity, tackle performance, enhance knowledge and skills, and contribute to the success of the higher organizations. The effect of proper modern role is the same as the basic principle of management or put the right man on the right job which the can be positively related to employees’ highly focus, high job satisfaction, and high morale. However, the diversity information or demographic of employees, such as gender, age, education level, income, religion, and regional origin can also be the factors contributing to the level of satisfaction of staff in Suan Sunandha Rajabhat University. This study has been conducted with a view of ascertaining the level of satisfaction of the proper roles of computer labs’ staff of Suan Sunandha Rajabhat University, Bangkok, Thailand.
The objectives of this study were to survey the level of satisfaction of computer staff of the university based on their roles contributing to the success of the university and to investigate the level of satisfaction by evaluating at their different demographic backgrounds such as gender, age, education level, income, religion, and regional origins. The questionnaire survey was designed specifically for this survey. The questionnaires were distributed to target group which were all campus employees who were working on computer labs based on the method of convenience sampling. Fortunately, about 85 respondents were received with proper answers and format. Data analysis and statistical evaluation were conducted with SPSS. The significant findings from with study revealed that the majority of the respondents rated that they had high level of satisfaction in three major roles: first was to provide training programs of knowledge and skills of information technology regularly, second was to provide modern computer equipment and state of art facilities to students, staff, and faculty members, and third was to help the university increase the academic performance as well as boost up productivity. In addition, it found that male respondents significantly reported higher satisfied and comfortable with their roles than female respondent. More importantly, as the age increases, the level of roles satisfaction increased. In other words, the older the employees became, the more experiences with their roles and more satisfaction they became. Also, the higher education level implies higher income, the more employees would have higher job satisfaction. Finally