COMPUTER LABS TRAINING PROGRAMS: STUDENTS’ PERSPECTIVES

Abstract

Student’s level of satisfaction of information technology training is as important as the word customer satisfaction which is based on their experiences on a particular service encountered. It can be thought that it is the overall evaluation of service experience of students based on their experience of using computer labs to enhance their information technology skills. In fact, student’s level of satisfaction of using computer labs is an attitude which can be positive or negative based on individual experience. The focus of the research was on formal feedback provide the best opportunity to gain insight information offered by the heavily users of the computer labs. The main purposes of this research were to survey student’s level of satisfaction who received information technology training in computer labs in Suan Sunandha Rajabhat University and to find ways to ameliorate the level of satisfaction of these students. This was a qualitative research method by utilizing an in-depth interview and small focus group of target students. A total of 20 students who were heavy users of the computer labs for semester 2 of the year 2018. About 10 female students and 10 male students were selected randomly from the pool of students who were willing to participate in the in-depth interview. The results of this study revealed that there were four important factors that had impacts on satisfaction of students who received information technology training via using computer labs. These factors included quality of service, quality of information technology staff and trainers, quality of computer, software, internet, and facility, and quality of policy and management of computer labs. However, the overall level of satisfaction of students who received information technology training via using computer labs at Suan Sunandha Rajabhat University was reported as a high level of satisfaction.