QUALITY IMPROVEMENT FOR TRAINERS

Abstract

In modern business world, training is a necessity Training is a program that helps to improve human resources to learn specific knowledge and skills to improve performance in their current roles and become productive members of organizations. Trainers need to have a chance to improve and polish their skills and knowledge the same as any staff in the university. Since trainings of computer laboratories is one of the most necessary to the academic life of students, the training programs must be designed with most advanced software, new technology, and modern facilities. Quality improvement for trainers at Suan Sunandha Rajabhat University was conducted to offer students with the best professional and business & academic environment regardless. The objectives of this study were to investigate the quality improvement for trainers and to link the computer facilities and services improvement with benefits of modern technology computer labs for academic purposes. This study utilized a qualitative research which using the in-depth interview with two different groups of trainers and trainees. Ten trainers and ten trainees would be asked to provide detailed information. Data collection, from these students, started at semester two of year 2018. The findings of the research revealed that there was a need to have quality improvement for trainers to be more professional and to provide new techniques. The training programs and trainers need for better designed to provide active learning concepts and the assessment needs to be the form of participation and cooperation. Suggestions for trainers included five methods. First is to making learning fun and more entertaining. Second is to use humor to keep high level of enthusiasm. Third is to encourage high level of participation and high engaging level. Fourth is to use an attractive communicative level. Finally, the fifth method is to achieve the need of training