SATISFACTION OF STUDENTS IN ENGLISH CLASSES: COMMUNICATION WITH IMPACTS

Abstract

English is world business languages. For Thai students, improving English communication skills has been so problematic from primary school to high school and until University level. Therefore, it is necessary and demanding for Suan Sunandha Rajabhat students to have high skill in English communication. The English classes for students must be specially designed to help train many different levels of students to ensure that they can perform necessary functions with good communication skills in English. The objective of this research was to examine the effectiveness of English training for students as well as to understand what kinds of trainings do students really wants and to find ways to improve their training in with small classes. The population of this study included all English class students in Suan Sunandha Rajabhat University who were studying the first quarter of year 2018. This was a quantitative research study which was conducted by interviewing with 200 students who were studying and majoring in service industry such as tourism, hotels, transportations, and restaurants. Statistical analysis was performed by using SPSS program. Percentage, mean, and standard deviation were used for data analysis and generated findings. The result of this investigation revealed that the majority of students had satisfied with the overall English classes with a mean of 4.54 and S.D. of 0.9897. However, when evaluated in detail, students are satisfied with speaking and listening English training more than vocab and reading of English training. There are five suggestions from this study: Practice every day, Surround yourself with English learning environment, do a lesson at least once a day, and Practice in four core skills –reading, writing, listening, and speaking.