EVALUATING THE SATISFACTION OF INTERNATIONAL STUDENTS WITH THE ONLINE TEACHING MANAGEMENT SYSTEM IN GENERAL EDUCATION COURSES

Abstract

This research aims to explore the levels of satisfaction among international students with the online instructional management system in general education courses and to identify areas for improvement in the system. The study involves a sample of 400 undergraduate students enrolled in international programs at Suan Sunandha Rajabhat University, who completed a questionnaire designed to assess their satisfaction levels. Statistical analysis, including percentages, mean, and standard deviations (S.D.), was employed to analyze the gathered data. The findings indicate that most respondents expressed high satisfaction levels (mean = 3.80, S.D. = 0.6071) with the online instructional management system. Notably, students reported high satisfaction levels with the clarity of course details and exam schedules (mean = 4.19, S.D. = 0.4312), the clarity of instructional formats (options) (mean = 4.07, S.D. = 0.2596), and the responsiveness of teaching assistants (TAs) regarding online learning inquiries (mean = 4.06, S.D. = 0.2807).