JOB SATISFACTION AND EMPLOYEE WELFARE: A CASE STUDY OF REGISTERED MEMBERS IN THE PROVIDENT FUND OF SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

This research focuses on assessing job satisfaction levels concerning welfare benefits among registered members of the Provident Fund at Suan Sunandha Rajabhat University. It compares satisfaction levels based on various individual factors. The study found a high overall satisfaction score (Mean = 4.16), with specific satisfaction areas including service providers (Mean = 4.49), information received (Mean = 4.10), benefits received (Mean = 4.03), and public relations regarding the fund (Mean = 4.00). The research sample consisted predominantly of female respondents (59.21%), with the highest representation from the 36-40 age group (48.38%). The majority earned a monthly income in the range of 25,001-35,000 Baht (48.38%), and the largest group was affiliated with the Faculty of Management Science (11.55%). Most respondents had 7-9 years of work experience (41.16%). A detailed analysis revealed no significant gender-based differences in satisfaction levels (p=0.522). However, age, income, department affiliation, and work experience showed significant variations in satisfaction (age: p=0.009, income: p=0.000, department: p=0.002, work experience: p=0.000). These findings offer valuable insights for enhancing employee welfare programs, suggesting that specific attention should be given to age, income, departmental affiliation, and work experience when considering improvements in welfare benefits.