ANALYZING AND ENHANCING QUESTION-ANSWERING SYSTEMS BASED ON CLOUD TECHNOLOGY TO IMPROVE THE OPERATIONAL EFFICIENCY OF THE OFFICE OF GENERAL EDUCATION AND INNOVATIVE ELECTRONIC LEARNING

Abstract

This research aimed to enhance the operational efficiency of The Office of General Education and Innovative Electronic Learning through the analysis and development of a cloud-based question-answering system. The study focused on two primary objectives: firstly, to analyze and improve the existing question-answering repository utilizing cloud technology, and secondly, to assess the satisfaction levels of students, faculty, and staff regarding the system. The implementation of the cloud-based question-answering system involved testing among 1,600 students and 25 staff members during the first semester of the academic year 2023. The results revealed a remarkable satisfaction level, with an overall score of 4.52, signifying a substantial contribution to operational efficiency within the General Education Department. The system's implementation resulted in efficient question management for students and user-friendly access for both students and staff. Furthermore, the collaborative and knowledge-sharing aspects of the system fostered unity among different departments, cultivating a cooperative learning environment.