ESSENRIAL FEATURES OF PROFESSIONAL BUSINESS EMAILS

Nanisa  Jaruset; Chinchira  Bunchutrakun; Angvarrah  Lieungnapar

Nanisa Jaruset Faculty of Humanities and Social Sciences, Suan Sunandha Rajabhat University, Bangkok, Thailand
Chinchira Bunchutrakun Faculty of Humanities and Social Sciences, Suan Sunandha Rajabhat University, Bangkok, Thailand
Angvarrah Lieungnapar Faculty of Humanities and Social Sciences, Suan Sunandha Rajabhat University, Bangkok, Thailand

Keywords: Business English Emails, Linguistic characteristics, Text analysis

Abstract

Emails play a significant role in business since all companies and organizations use professional emails as a standard communication channel within and across the organization. Under the assumption that the linguistic characteristics with high frequency can represent the essential features of specific text, this study aims to investigate linguistics characteristics of six types of business email in order to identify the essential features of each type of the email investigated. Six types of professional business emails were focused and 50 emails of each types were collected. A total of 300 business emails in English were analyzed. The online program of text analysis, named WordSift, were applied to identify the linguistic characteristics of business English emails collected. Linguistic characteristics investigated were such as readability, numbers of words, numbers of characters, number of sentences, numbers of paragraphs and numbers of word density. We found that some linguistics characteristics belong to specific types of email whereas some characteristics belong to many types. The implication of writing business emails in English were discussed.