EFFICIENCY AND EFFECTIVENESS OF ADMINISTRATIVE AND ARCHIVE OPERATIONS

Abstract

In modern offices in any campus, the calls for efficiency and effectiveness of administrative and archive operations are a must. High or low level of customer satisfaction is clearly and directly related to ability of staff in the office. The purposes of this research were to search for any vital factors that lead to the efficiency and effectiveness of modern office management, especially in administrative and archive operations as well as to offer some practical suggestions to achieve the best practices in Thailand. The population of this research includes all faculty members and staff members at Suan Sunandha Rajabhat university and about 200 samples were collected by using a random probability sampling method. Both quantitative and qualitative analysis were utilized to reach the findings. Effectiveness can be measured by the completion of the project on schedule, but efficiency can be measured completion of the project with minimum use of resources.