THE STUDY OF ABILITY AND SKILLS OF WORK IN TERMS OF SERVICE QUALITY THAT AFFECT SUAN SUNANDHA RAJABHAT UNIVERSITY STAFF’S COMPETENCY

Abstract

In the modern world of business, the level of customer satisfaction is one of the best indications of organization success. On the same idea, the quality of service is one of the best ways to improve the level of customer satisfaction. The purposes of this study were to examine the ability and skills in terms of service quality that affect staff’s as well as to investigate other factors that affect the staff’s competency in the campus of Suan Sunandha Rajabhat University. The population of this study includes all faculty and staff members of Suan Sunandha Rajabhat University. About 332 sample groups were utilized in this study. The findings revealed that the difference in demographic did not have any significant effect on the ability and skill of staff. However, the factor of regular training helps to improve both individual knowledge and the service quality performed by the staff.