USING ACTIVITIES AND PERSONALITY ANALYSIS ON NEGOTIATION TRAINING COURSES FOR PERSONNEL IN PRIVATE ORGANIZATION

Abstract

This article aims to study the using activities and personality analysis on negotiation training courses for personnel in private organizations. The objectives of this study are: (1) to create activity patterns and procedures for personality analysis; (2) to study the satisfaction on learners after using the activities and personality analysis. The target group is personnel in leading automotive technology private organizations in Thailand. There are 54 learners from 2 classes. The finding is (1) Using 4 card game, DISC model and SCARF model as activity patterns in the classes. There are steps in order to do activities as follows: 1. Lectures on models, theories and methods for doing activities and personality analysis. 2. The learners analyze their own personality through various activities and theories. 3. The learners present their own analysis to others. 4. The learners analyze their customers’ personality that they have to convince. 5. The learners present their customers’ personal analysis. 6. The learners use case studies that are unsuccessful to persuade by analyzing their customers’ personality and using various models and theories. 7. The learners analyze customer needs and offer any approaches for persuasion. 8. The learners present what is analyzed by others; (2) The results of learners’ satisfaction after using activities and personality analysis on negotiation training courses were at a very good level. The learners commented that all activities were not boring. These are skills that can be put to good use in the workplace.