INTERNAL CHANGE AGENTS FOR DRIVING ORGANIZATIONAL INNOVATION: REVIEW LITERATURE

Pawita Kakhai; Supattra Pranee

Pawita Kakhai College of Innovation and Management, Suan Sunandha Rajabhat University, Bangkok, Thailand
Supattra Pranee College of Innovation and Management, Suan Sunandha Rajabhat University, Bangkok, Thailand

Keywords: Organization Innovation, Internal Change Agents, Functions of Internal Change Agents, Capacity of Internal Change Agents, Change Driving Skill. Growth Mindset

Abstract

Organizational Innovation is an innovation at organization level relating to change management in process method and operation in organizational process with fresh and better idea than before. In order to manage change to drive organizational innovation into action, the most crucial success factor is a person called internal change agent. Normally, such person might be intentionally selected from group of middle administrators or might be naturally chosen among change agents’ team. Similarly, both are member of the organization directly effecting by the change. These people, therefore, recognized and understand deeply the necessity of change management. Consequently, they are entrusted by members of the organization to bring change management process into action. Thus, functions of internal change agents are the followings: (1) facilitating the change (2) bringing change into action and (3) supporting members of the organization to develop their skills and mindset in correlation with the change. In conclusion, internal change agents who successfully perform their function required these following abilities. Firstly, they know how to bring knowledge on innovation into action. Secondly, they posse skill for driving the organization. Lastly, they have a growth mindset.