• Asst. Prof. Dr. Sittichai Thammasane Academic Services Division, Suan Sunandha Rajabhat University, Bangkok, Thailand
  • Wanwika Sattaworn Academic Services Division, Suan Sunandha Rajabhat University, Bangkok, Thailand


          The knowledge sharing on the topic of the development of online free enrollment system was conducted by the KM group of the Academic Services Division/sub-group: Course Enrollment of Suan Sunandha Rajabhat University. It aimed to: 1) develop and improve a work procedure/work practices of personnel of Suan Sunandha Rajabhat University; 2) develop an online free enrollment system for the university; and 3) transform a routine work on the development of the online free enrollment system into a research. The knowledge sharing on this topic was conducted via a series of group meetings in which the members of group actively shared their work experiences, problems, techniques on student enrollment with each other. The group members also exchanged their knowledge with personnel from the faculties/colleges/educational centers. Moreover, they also searched information from various secondary sources and established a knowledge management action plan to guide their practices. They analyzed the knowledge gained form the knowledge sharing activities and transformed them into a new body of knowledge. The members of the KM group consisted of academic supporting staff from 8 internal organizations: 1) the Academic Services Division; 2) the Faculty of Science and Technology; 3) the Faculty of Humanities and Social Sciences Faculty; 4) the Faculty of Fine and Applied Arts; 5) the Faculty of Management Science; 6) the Faculty of Education; 7) the Demonstration School of Suan Sunandha Rajabhat University; and the Nakhon Pathom Education Center. The members worked together to develop the online free enrollment system. Experts in the field of course enrollment were invited to check and comment the efficiency of system. They also gave suggestions to improve the system.
The results of the knowledge sharing indicated that the previous system which students had to enroll courses according to the study plans set by the faculties/colleges had a limitation in that students were not allowed to enroll in courses based on their willingness and real interest. This may affect the students’ CGPA and some students may be eventually retired. Therefore, the members of the KM group agreed that this university enrollment system needed to be changed into the new system which allowed students to enroll in any courses based on their own interest. This new system was known as the “Free Enrollment”. Based on this system, the Registrar’s Office would open and close the system according to the university academic calendar. Students would be able to enroll in/add-drop courses by themselves at However, if students would like to make a request on late course enrollment/adding-dropping, they had to contact their faculty/college/education center to proceed their request, and they also needed to download a bill payment and pay for a tuition fee at any banks/counter services. The newly developed system would allow the students to make their own decision on the study plan according to their interest. It also helped reduce the workload and working hours of related staff as well as reduced the document storage area in the office.