GUIDELINES FOR THE DEVELOPMENT OF THE SYSTEM TO CHANGE THE GRADE “I” (INCOMPLETE) OF THE UNDERGRADUATE STUDENTS THROUGH ONLINE SYSTEM, SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

         The knowledge sharing on the online system development for changing of grade “I” for students in Undergraduate Programs, Suan Sunandha Rajabhat University was conducted by a KM group of the Academic Services Division. The objectives of this knowledge sharing practice were to: 1) develop/improve work performance of personnel of Suan Sunandha Rajabhat University; 2) provide guidelines to enhance the online system for changing of grade “I”; and 3) transform a routine work on the development of the online free enrollment system into a research. The group members held a series of meeting with the purpose to share and exchange knowledge and experiences with each other to develop an online system for changing grade “I”. The group also invited an expert in the field to give suggestions on the developed system. The KM group was formed by a cooperation of academic supporting staff whose duties involved changing grade “I” for undergraduate students. The group members consisted of staff members from 9 organizations within the university including: 1) the Academic Services Division; 2) the Faculty of Management Science; 3) College of Innovations and Management; 4) College of Logistics and Supply Chain; 5) Nakhon Pathom Education center; 6) the Faculty of Fine and Applied Arts; 7) the Faculty of Humanities and Social Sciences; 8) the Office of General Education and Innovative Electronic Learning; and 9) the International College.
The results of the knowledge sharing practice showed that the old system used by the faculties/colleges/education centers to change grade “I” for students was not sufficiently efficient. Based on the old system, the supporting staff had to gather all the request form for changing of grade “I” from lecturers and presented them in the meeting of the faculty/college/education center to gain an approval. After that, they had to prepare a memo requesting to change grade “I” for students and submit it to the Registrar’s Office to process the requests. The steps in this old system sometimes caused a delay in changing of grade “I”. Upon realizing this problem, the group members conducted the knowledge sharing practice and developed the online system for changing of grade “I” which allowed staff members of the faculties/colleges/education center to be able to confirm the change of grade “I”. Along with the implementation of the online system, other practices were also needed including: 1) scheduling a time period for changing of grade “I” for each semester and announcing this on the university academic calendar 2) lecturers of each course should be persons who changed grade “I” via the online system and submitted a report of changing of grade “I” to the faculties/colleges/education center to ask for an approval; 3) the Registrar’s Office proceeded the request on the system.