ACHIEVEMENT MOTIVATION FACTORS, CREATIVE BEHAVIORS AND EMOTIONAL INTELLIGENCE THAT AFFECT WORK EFFICIENCY OF THE STAFF IN THE DEPARTMENT OF RURAL ROADS, THAILAND
The department of Rural Roads is a government agency under the Ministry of Transport. It is responsible for constructing roads, bridges and maintaining roads connecting subdistricts and districts. There are regional offices around Thailand to accommodate the commute, transportation, logistic and ASEAN Economic Community. The staff has to work continuously in order to solve the public’s travel issues due to the limitation of the country’s budget and the lack of personnel. On the other hand, the result of the tasks must be swift and efficient. The objective of this research is to study achievement motivation factors, creative behaviors and emotional intelligence that affect work efficiency of the staff in the Department of Rural Roads. Quantitative method was selected to conduct this research. The sample group consists of 259 staff of the Department of Rural Roads, who are government officers, government staffs and permanent staffs. Data were collected through 5-point Likert scale questionnaire surveys. Cronbach’s Alpha was used to check the questionnaire’s reliability. Various descriptive and inferential statistics such as Emotional intelligence, percentage, mean, standard deviation and multiple linear regressions were used.
The research finds that the Department of Rural Roads’ staff opinions on work efficiency are high with the means of 4.44, 4.36 and 4.25, respectively. The result from hypothesis testing is that emotional intelligence can predict the staff’s work efficiency up to 64.90% (adjusted R-square = 6.490), achievement motivation and creative behaviors and can predict the staff’s work efficiency up to 50.40% (adjusted R square = 0.504), 30.10 %( adjusted R square = 0.310), respectively. In summary, work efficiency of the Department of Rural Roads’ staff does not rely solely on these factors, but there are other related factors that management/executives have to pay attention to in order to improve work efficiency.