FACTORS INFLUENCING THE EFFICIENCY OF STAFF PERFORMANCE: A CASE STUDY OF SAVINGS AND CREDIT COOPERATIVES IN UPPER NORTHEASTERN REGION, THAILAND
This research aimed to study 1) the influence of quality of work life and perceived organizational climate on organizational commitment and 2) the impact of organizational commitment on the efficiency of staff performance. Data was collected form 213 staffs of Savings Cooperatives in Upper Northeastern Region, Thailand. Hypotheses were tested by Multiple Regression Analysis.
The finding revealed that quality of work life and perceived organizational climate completely influenced organizational commitment. In addition, organizational commitment significantly impacted all four dimensions of the efficiency of staff performance (quality, quantity, time and cost). The results were very useful to apply in the organization. Major findings were discussed, and directions for future research were also suggested.