QUALITY OF WORK LIFE AFFECTING ON ORGANIZATIONAL COMMITMENT THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR: A CASE STUDY OF PT GAS SERVICE STATIONS EMPLOYEES IN THE NORTHEAST, THAILAND

Phawat  Traiyotee; Phurichchaya  Taeporamaysamai; Nattanan  Saksamrit

Phawat Traiyotee Graduate Student of Kasetsart University, Thailand
Phurichchaya Taeporamaysamai Department of Business Management, Faculty of Liberal Arts and Management Science, Kasetsart University, Thailand
Nattanan Saksamrit Department of Business Management, Faculty of Liberal Arts and Management Science, Kasetsart University, Thailand

Abstract

The purposes of the research were to study; 1) Quality of work life on pt gas service stations employees in the northeast, Thailand, 2) Relationship between Quality of work life and Organizational citizenship behavior, 3) Relationship between Quality of work life and Organizational commitment, and 4) Relationship between Organizational citizenship behavior and Organizational commitment. In this research the focus target population include, Employees of pt gas stations in the northeast, Thailand, for a total of 4,088 people. The instrument used within the study was a questionnaire. The statistical tools used included frequency, percentage, mean, standard deviation, Pearson’s Correlation, and Multiple Regression Analysis.
The hypotheses testing found that Quality of work life statistically significant positive influence on Organizational citizenship behavior, the standardized coefficients (β) was .571; Quality of work life statistically significant positive influence on Organizational commitment, the standardized coefficients (β) was .551; Organizational citizenship behavior statistically significant positive influence on Organizational commitment, the standardized coefficients (β) was .652 and relationship between Quality of work life and Organizational commitment with Organizational citizenship behavior as a moderator variable, the standardized coefficients (β) was .500
In conclusion, Quality of work life had statistically significant positive influence on Organizational citizenship behavior, Quality of work life had statistically significant positive influence on Organizational commitment, Organizational citizenship behavior statistically significant positive influence on Organizational commitment, and relationship between Quality of work life and Organizational commitment with Organizational citizenship behavior as a moderator variable.