PERCEIVED EMPLOYEE COMPETENCY AND COMMUNITY PARTICIPATION AFFECTING SERVICE EFFECTIVENESS: A CASE STUDY OF GARBAGE COLLECTION SERVICE TAO NGOI SUBDISTRIT ADMINISTRATIVE ORGANIATION IN SAKON NAKHON PROVINCE, THAILAND

Nattapol  Boonda; Chattawat  Limpsurapong; Worasit  Wongadisai

Nattapol Boonda Graduate Student of Kasetsart University, Thailand
Chattawat Limpsurapong Department of Business Management, Faculty of Liberal Arts and Management Science, Kasetsart University, Thailand
Worasit Wongadisai Department of Business Management, Faculty of Liberal Arts and Management Science, Kasetsart University, Thailand

Abstract

The purposes of the research were to study:1) the effects of perceived employee competency on service effectiveness, and 2) the effects of community participation on service effectiveness. In this research, the focus target sample included 275 customers of Garbage collection service Tao Ngoi Subdistrict Administrative Organization in Sakon Nakhon Province. The instrument used in the study was a questionnaire. The statistical tools used included frequency, percentage, mean, standard deviation, Pearson’s Correlation, simple regression analysis, and Multiple Regression Analysis.
The hypothesis testing found that perceived employee competency had a statistically significant positive influence on service effectiveness by with the standardized coefficients (β) of .568. Community participation in decision making did not influence service effectiveness. Community participation in implementation had statistically significant positive influence service effectiveness with the standardized coefficients (β) of .429. Community participation in evaluation produces a statistically significant positive influence on service effectiveness with the standardized coefficients (β) of .563
In conclusion, perceived employee competency had a statistically significant positive influence on service effectiveness. Community participation is partially supported on service effectiveness.