The development of a monitoring system for the implementation of the quality assurance plan

Abstract

This research and development ( R2R) project aimed to design and implement a real- time monitoring system for the quality assurance plan at the Language Institute, Suan Sunandha Rajabhat University. The system was developed to enhance efficiency, accuracy, and timeliness in tracking the progress of quality assurance activities. The core features of the system include an interactive dashboard that displays progress in real time and an automatic notification function that alerts responsible personnel when tasks are delayed. A pilot implementation with a sample group demonstrated significant improvements. The time required to prepare progress reports was reduced from an average of three days to only one hour. Data accuracy and completeness increased from 80% to 98%, owing to the automation of data entry and processing. A user satisfaction survey indicated a very high level of satisfaction, with an average score of 4.66 out of 5. The highest-rated aspects were the speed of information display, accuracy of data, and ease of access to real-time updates. In conclusion, the developed system effectively supports routine monitoring and evaluation processes of the quality assurance plan by providing faster reporting, higher accuracy, and improved accessibility. Furthermore, the system has the potential to be adapted and applied to other departments or institutions with similar operational needs, thereby contributing to improved data management, transparency, and evidence-based decision-making at the organizational level.