Evaluation of Inventory Management Efficiency in an Organization: A Case Study of the Language Institute, Suan Sunandha Rajabhat University

Abstract

This study aimed to (1) evaluate the performance of inventory management, (2) analyze factors affecting its efficiency, and (3) identify problems and obstacles in the process at the Language Institute, Suan Sunandha Rajabhat University. A mixed-methods approach was used. Quantitative data were collected through questionnaires from 60 staff members, and qualitative data were obtained from 10 interviews. Descriptive and inferential statistics were applied alongside content analysis. Findings revealed that procurement and quality control were rated moderate to high in efficiency. The average procurement lead time was 25 days (target ≤20 days), inventory accuracy was 91% (target 95%), and inventory loss was 2% per year. About 18% of procurements were urgent, and the information system was insufficiently linked across procurement, usage, and verification. Recommendations include developing an integrated information system, strengthening quality control, establishing manuals, and defining measurable KPIs (lead time, accuracy, loss rate, satisfaction) to improve transparency and accountability in public organizations.