Efficiency of Administrative Service Delivery of the Central Division, Office of the President

Abstract

This study investigates the perceived efficiency of administrative service delivery of the Central Division under the Office of the President, Suan Sunandha Rajabhat University. Administrative services function as the primary gateway of official document processing for executive decision-making and play a critical role in supporting coordination, communication, and operational effectiveness across all units within the university. The purposes of the study were to examine the perceived efficiency of administrative service delivery across four dimensions—service processes or procedures, service officers or personnel, facilities, and service outcomes—and to explore opinions and suggestions for further improvement. The sample consisted of 25 respondents selected from personnel related to administrative services. A five-point Likert scale questionnaire was used as the research instrument, and data were analyzed using descriptive statistics, including frequency, percentage, mean, and standard deviation. The findings revealed that the overall perceived efficiency of administrative service delivery was rated at a high level. When ranking the mean scores, facilities was the highest dimension, followed by service processes or procedures, service outcomes, and service officers or personnel. The results of this study are expected to provide empirical evidence to support decision-making, strengthen administrative development strategies, and enhance service improvement planning for administrative units in higher education institutions.