Access to government services through the "Paotang" digital wallet

Abstract

This study aims to study people's satisfaction with accessing government services and welfare through the "Paotang" application, a digital wallet used by the government to deliver digital welfare and government services to people in urban areas of Bangkok. The target population is people living in the urban areas of Bangkok. From a sample of 400 people. Calculated based on Yamane's formula at a 95% confidence level, the tool used to collect the data was an online questionnaire. The results of the study showed that most of the respondents were male (51.4%), under 20 years old, and 21–30 years old (24.4%), with a bachelor's degree (51.7%), a full-time employee/general employee (17.0%), and a monthly income of 10,001–20,000 baht (42.0%). The average satisfaction in all areas was high (average between 3.80 and 3.97 out of 5), with an average satisfaction of 3.87 (S.D. = 0.522).