Evaluation and Improvement the performance of the Dean's Office, College of Logistics and Supply Chain

Abstract

This Routine to Research (R2R) study entitled “Evaluation and Improvement of Office Work Efficiency” aimed to (1) assess the level of office work efficiency, (2) investigate problems and obstacles encountered in routine office operations, and (3) propose guidelines for improving office work efficiency. The study employed an action research design based on the R2R concept. The sample consisted of office personnel, selected through purposive sampling. Research instruments included a five-point Likert scale questionnaire assessing office work efficiency and a semi-structured interview form. Quantitative data were analyzed using descriptive statistics, including percentage, mean, and standard deviation, while qualitative data were analyzed using content analysis. The results revealed that prior to the improvement process, overall office work efficiency was at a moderate level. After implementing improvement measures, the overall efficiency increased to a high level, particularly in terms of work process clarity, operational timeliness, and internal coordination. The findings suggest that applying the R2R approach can effectively enhance office work processes and contribute to sustainable organizational development.