Student Satisfaction with the Service Quality of Administrative Staff in Special Programs

Abstract

Study of Student satisfaction with the quality of service provided by special program officers Logistics Management. The objective is to study the level of student satisfaction with various aspects of service and use the results of the study as a guideline for developing and improving the quality of service for maximum efficiency and effectiveness. The study was conducted on a sample of 134 logistics management students, most of whom were female. Their ages range from 20 - 25 years and are mainly first-year students. Students are overall satisfied with the quality of service provided by special program staff at a high level. When considering each aspect, it was found that The aspect with the highest average satisfaction was personnel, followed by facilities and technology. and processes and work procedures, respectively. The points that students were most satisfied with were the politeness, humility, and smiles of the staff in welcoming them. Including the efficiency of online communication channels through Line and Facebook that can respond quickly. However, the results indicated that the waiting time for each step of service was the item with the lowest average satisfaction. This is an important issue that agencies should consider in order to plan development and reduce work processes to be faster in the future.