Customer satisfaction with the services provided by the Student Affairs Division, College of Logistics and Supply Chain, Suan Sunandha Rajabhat University

Abstract

This study on student satisfaction with the services provided by the Student Affairs Division of the College of Logistics and Supply Chain, Suan Sunandha Rajabhat University, aimed to: 1) examine the satisfaction of service recipients with the quality of services provided by the Student Affairs Division of the College of Logistics and Supply Chain, Suan Sunandha Rajabhat University; and 2) identify problems and suggestions from service recipients regarding the improvement of the efficiency of services provided by the Student Affairs Division of the College of Logistics and Supply Chain. The study population consisted of 200 students. Data was collected using questionnaires, and statistical analysis included percentages, means, and standard deviations. The results showed that students of the College of Logistics and Supply Chain who received services had a high level of overall satisfaction in all four aspects: service personnel, service procedures, convenience and facilities for activities within the building, and public relations. The overall mean was 3.83, and the standard deviation (S.D.) was 0.31.