Development of Effective Meeting Management: A Case Study of the Secretariat Department, College of Logistics and Supply Chain.

Abstract

Meeting management plays a crucial role in organizational performance, particularly for secretarial work that supports executives in planning, coordination, and monitoring tasks (Daft, 2021; Robbins & Coulter, 2020). Ineffective meeting management often results in delays, miscommunication, and operational inefficiencies, which directly affect executive decision- making and organizational effectiveness (Drucker, 2007; Mintzberg, 2009).This research aims to (1) investigate the problems and obstacles in meeting management within the Secretariat of the College of Logistics and Supply Chain, (2) analyze approaches and methods that contribute to effective meeting management, and (3) propose recommendations for improving meeting processes to enhance work efficiency. Several analytical tools were employed to ensure a comprehensive study. SWOT Analysis was applied to identify strengths, weaknesses, opportunities, and threats in meeting management (Weihrich, 1982; Robbins & Coulter, 2020). The Cause and Effect Diagram was used to determine the root causes of recurring issues, enabling targeted improvements in administrative and operational processes (Ishikawa, 1986).Risk Analysis assessed potential risks related to processes, personnel, and technology, supporting the development of preventive and mitigation measures to reduce operational disruptions (Hillson, 2009). Finally, the TOWS Matrix was used to integrate internal and external factors in formulating actionable strategies for more effective meeting management and strategic alignment (Weihrich, 1982).The findings are expected to establish a more systematic, transparent, and standardized meeting management process, strengthen executive decision-making, and sustainably enhance the operational efficiency of the College of Logistics and Supply Chain (Daft, 2021; Yukl, 2013).