Study of User Satisfaction with the GPS Transportation Laboratory for Enhancing Operational Process Efficiency

Abstract

This research employed a survey method, collecting data from a sample of 120 individuals. The satisfaction questionnaire regarding the use of the GPS transportation laboratory was used to improve the efficiency of operations for the Faculty of Logistics and Supply Chain, Suan Sunandha University. The questionnaire covered four topics: 1. Computers and equipment, 2. IT staff services, 3. Environment and landscape, and 4. Network and information systems. The research results show that users of the GPS transportation laboratory at the College of Logistics and Supply Chain from From a sample of 120 people who found that the overall level Medium 68.85 (????̅ = 3.45, S.D. = 0.61) If we consider the details ound that respondents were satisfied with 1.Computer and equipment the overall level high 71.37 (????̅ = 3.57, S.D. = 0.63) 2.IT staff service the overall level high 71.76 (????̅ = 3.59, S.D. = 0.84) 3.Environment and landscape the overall level Medium 66.53 (????̅ = 3.33, S.D. = 0.48) 4.Networking and Information Systems the overall level Medium 65.75 (????̅ = 3.29, S.D. = 0.48)