Supply chain management process that affects the efficiency of air freight operations of Thai Airways

Abstract

This research aims to 1) analyze the situation of air cargo transportation of Thai Airways, 2) study the supply chain management process of air cargo transportation of Thai Airways, and 3) increase the efficiency of air cargo transportation of Thai Airways. The research design is qualitative. The main informants used in the research are entrepreneurs, supervisors, service positions, and air cargo specialists, totaling 9 people. The sample was selected by purposive sampling. The research instrument was an interview form. Data was collected by primary and secondary methods and analyzed using content analysis. The research results found that: Air cargo transportation has a service quality management process that meets international standards. In this regard, transportation must check the readiness of personnel, costs, and documents in order to create a better supply chain management process, including planning, data flow, or even service provision. Management according to the method should be promoted to give the company an advantage in operational efficiency, especially in terms of speed, safety, and reliability, etc.