A STUDY OF SATISFACTION WITH THE SERVICE QUALITY OF RESEARCH DEVELOPMENT AND ACADEMIC SERVICE STAFF OF THE FACULTY FINE AND APPLIED ARTS SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

Research Subject The Study of Satisfaction on Service Quality of Research Development
and Academic Service Officers Faculty of Fine and Applied Arts Suan Sunandha Rajabhat
University The objective of this study was to study the satisfaction with the service quality of
the staff of the Research Development and Academic Service Department. Faculty of Fine and
Applied Arts Suan Sunandha Rajabhat University
The samples used in this research were Service users of research development and
academic services Faculty of Fine and Applied Arts Suan Sunandha Rajabhat University
academic personnel Academic Support Line Faculty of Fine and Applied Arts Suan Sunandha
Rajabhat University and personnel under other agencies
The results showed that If considered on a case-by-issue basis, it was found that the
satisfaction level was “high” in the following items: Providing research grants such as
scholarships for presentations Publication grants The mean is 3.65, coordinating to publish
articles in academic journals of the Faculty of Fine and Applied Arts. Suan Sunandha Security
Guard The mean was 4.10, providing services in the preparation of academic service projects.
Average is 4.10, providing services in coordination with research and development institutions
Suan Sunandha Security Guard The mean is 3.96, service personnel answer questions. Doubts
were correct, clear, mean was 3.96, personnel provided/provided information as needed and
timely, mean was 4.06, information obtained could be useful. or solve operational problems
The mean is 4.06, useful results are published. The mean is 4.16.
If considering each issue, it was found that the satisfaction level was “highest” in the list as
follows: There is a clear service procedure. and follow the steps The mean is 4.25, the provision
of research proposals for national/external budgets/income funds. The mean is 4.25, services
during research operations such as request for change requesting an extension of time The mean
is 4.30, the online research system (RIS) is recommended at the mean is 4.30, the personnel
provide service with willingness and politeness, the mean is 4.61, the information is
disseminated / public relations through various communication channels.