STUDENT'S SATISFACTION TOWARDS SERVICES IN THE GENERAL ADMINISTRATION DEPARTMENT, FACULTY OF FINE AND APPLIED ARTS, SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

This research on student’s satisfaction towards services in the General Administration
Department, Faculty of Fine and Applied Arts, Suan Sunandha Rajabhat University, aims to
study on service quality of general Administration Department and to study on satisfaction of
students of Faculty of Fine and Applied Arts, Suan Sunandha Rajabhat University, and service
quality of staffs of General Administration Department who performed operations at the office
of Faculty of Fine and Applied Arts, Suan Sunandha Rajabhat University. Sample group
consisted of 298 samples and questionnaire was used for collecting data. It was found that
service quality of staffs of General Administration Department and the study on satisfaction of
students of Faculty of Fine and Applied Arts, Suan Sunandha Rajabhat University, regarding
service quality of staffs of General Administration Department who performed operations at
the office of Faculty of Fine and Applied Arts, Suan Sunandha Rajabhat University, in 5
dimensions including staffs providing services, service performance, service system, and
service efficiency. From such data, service level could be ordered as follows;
1. For service performance of staffs, service performance was in high level (X =4.22)
2. For service system of staffs, service system was in high level ( X =4.21)
3. For service equality, service equality was in high level (X =4.16)
4. For service staffs, in overall, their quality was in high level ( X =4.06)
5. For service efficiency, service efficiency was in high level (X =4.04)