SATISFACTION OF LECTURERS WITH STAFF SERVICES, FACULTY OF FINE AND APPLIED ARTS, SUAN SUNANDHA RAJABHATUNIVERSITY

Abstract

The research title was Satisfaction of Lecturers with Staff Services, Faculty of Fine and
Applied Arts, Suan Sunandha Rajabhat University. This study aimed 1 ) to study satisfaction
level of lecturers with staff services, Faculty of Fine and Applied Arts and 2 ) to study the
problems and suggestions of lecturers with staff services, Faculty of Fine and Applied Arts as
a guideline to improve the service to be able to satisfy more satisfied service users.
The samples of this study were 46 lecturers. The research instrument was the questionnaire
to collect data. The data from the questionnaire were analyzed quantitatively for descriptive
statistics such as average and standard deviation.
The research result were as follows:
The research result showed that lecturers contacted staff for services at the office of Faculty
of Fine and Applied Arts that the satisfaction of all staff services in all departments was at the
highest level (X = 5.64, S.D. = 0.567).
In contrast, the satisfaction of each staff services showed that lecturers had the satisfaction
of plan/ quality assurance was at the first highest level (X = 4. 79, S. D. = 0. 400) , General
Administration Department was at the second highest level (X = 4. 73, S. D. = 0. 440) ,
Academic Service Department was at the third highest level (X = 4. 69, S. D. = 0. 468) ,
Research and Academic Services Department was at the fourth highest level (X = 4.69, S.D.
= 0.470), Finance and Procurement Department was at the fifth highest level (X = 4.62, S.D.
= 0. 582) , and Student Affairs and Arts and Culture Department was at the sixth highest level
(X = 4.62, S.D. = 0.582).