DIGITAL ECOSYSTEM FRAMEWORK IN A DIGITAL UNIVERSITY: ALIGNMENT WITH ISO STANDARDS

Anek  Permvongseni; Nutthapat  Kaewrattanapat

Anek Permvongseni Suan Sunandha Rajabhat University
Nutthapat Kaewrattanapat Suan Sunandha Rajabhat University

Keywords: Digital Ecosystem Framework, Digital University, The International Organization for Standardization: ISO,, The International Electrotechnical Commission: IEC

Abstract

This study examines the alignment of a digital university's administrative practices with
International Organization for Standardization (ISO) standards. Employing a Delphi method
with a panel of 10 experts, we assessed compliance across eight key domains: Information
Security, Service Quality, Educational Excellence, Digital Learning Resources, Knowledge
Management, Website Management, Social Responsibility & Ethics, and Environmental
Sustainability. The study revealed a high level of consensus, with a mean score of 4.92 out of
5, indicating exemplary adherence to ISO standards. The statistical analysis showcased
minimal variability among expert opinions, evidenced by a standard deviation of 0.20, and a
consistent maximum score across quartiles. These results affirm the university's commitment
to international standards and highlight the efficacy of its governance framework. The findings
provide a valuable benchmark for other higher education institutions and contribute to the
discourse on standardization in digital higher education, suggesting a strategic model for
institutional development and policymaking.