An Exploration of Technical Issues Faced by Students in General Education Courses at The Office of General Education and Innovative Electronic Learning, Suan Sunandha Rajabhat University

Abstract

This study about technical issues encountered by students in online, on-site, and on-demand for general education courses at Suan Sunandha Rajabhat University. Using quantitative research with a sample of 400 undergraduate students were analyzed through mean, percentage, standard deviation, and correlation techniques. Results show students experienced technical problems at a high level, particularly unstable internet connectivity (????̅ = 4.32), audio - visual disruptions (????̅ = 4.10), and device incompatibility (????̅ = 3.95). These issues significantly impacted learning, especially content accessibility and overall learning effectiveness. The study recommends strengthening digital infrastructure, improving system usability, and providing technical support and training to enhance the quality of general education learning environments.