A STUDY OF FACTORS SUPPORTING SERVICE QUALITY DEVELOPMENT OF THE OFFICE OF THE DEAN OF THE COLLEGE OF ALLIED HEALTH SCIENCES, SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

A study on the A Study of Factors Supporting Service Quality Development of the
Office of the Dean of the College of Allied Health Sciences Suan Sunandha Rajabhat
University.
Objectives:
1. To assess the level of factors affecting the service. and to compare service quality
levels of the Dean's Office by surveying opinions of support personnel on service quality
2. To improve service quality to be more efficient
The population used in this study were population and sample. Support personnel, 16
people, used to collect data by evaluating efficiency and analyzing qualitative data based on
opinions, attitudes and needs of personnel.
The study found that Study results (inquiries from 16 support personnel)
Question 1: The importance of factors supporting the development of service quality for
the Office of the Dean of the College of Allied Health Sciences. Analysis results sample
personnel Data on supporting factors for increasing efficiency were provided when analyzed.
find a relationship and categorized as follows:
1) There are efficient and sufficient equipment for operation. and personnel users have
the knowledge and understanding of using and operating
2) Environment affects the development of quality of life. and services of personnel
3) Various incentives such as rewards
4) Support from executives/colleagues
Question 2 Other suggestions There should always be preparation or improvement of
operational channels