A Study on Users’ Satisfaction with the Computer Center Services of the Faculty of Fine and Applied Arts, Suan Sunandha Rajabhat University

Abstract

The objectives of this research were: 1. To assess the level of satisfaction of users toward various aspects of the computer center services. 2. To compare satisfaction levels in order to improve future services. This study employed a quantitative research methodology. The sample consisted of 73 students from the Faculty of Fine and Applied Arts, Suan Sunandha Rajabhat University. The data collection tool was a questionnaire focusing on user satisfaction regarding the computer center services. The statistical methods used for data analysis included percentage, mean, and standard deviation. Research Findings: 1. Overall satisfaction with the computer center services was rated at a high level. When analyzed by category: Personnel received a mean score of ????̅ = 4.46 o Service process/procedures had a mean score of ????̅ = 4.44. Service outcomes received a mean score of ????̅ = 4.36. Facilities scored ????̅ = 4.32 2. Satisfaction with the service process/procedures was also rated at a high level, with the following specific findings: The suitability of service hours to user needs: ????̅ = 4.52 o Speed of service: ????̅ = 4.47. Fairness and equality in service procedures: ????̅ = 4.46. Simplicity and flexibility of service process: ????̅ = 4.45. Clarity in explaining and guiding users through service procedures: ????̅ = 4.40 3. Regarding staff performance, satisfaction was also found to be at a very high level, particularly in the following areas: Honesty and integrity in duties (e.g., no bribery or misuse of position): ????̅ = 4.52. Appropriate dress and demeanor: ????̅ = 4.47 o Knowledge and ability to assist users, including answering questions and solving problems: ????̅ = 4.46. Courtesy and manners: ????̅ = 4.45 o Attentiveness and service readiness: ????̅ = 4.40 Recommendations Based on the research findings, the overall satisfaction level with the services of the computer center was high. However, certain areas can still be improved to further enhance service efficiency. Therefore, the researcher offers the following recommendations: 1. Service Personnel 1.1 Provide training for staff to develop strong service skills, interpersonal communication, and technical assistance capabilities. 1.2 Increase the number of staff during peak hours to ensure smooth and efficient service. International Multidisciplinary Research Conference Hokkaido 2026 © Copyright by Author(s)| ICBTS 2026 Hokkaido 214 2. Equipment and Facilities 2.1 Repair or replace damaged equipment to maintain readiness at all times. 2.2 Increase the number of computers or service points to meet user demand. 2.3 Improve internet speed and stability. 3. Environment and Physical Space 2.4 Improve the environment to support usability, such as cleanliness, ventilation, and appropriate furniture arrangement. 2.5 Expand service areas to accommodate users during peak usage times.