PERSONNEL SATISFACTION WITH FINANCIAL AND ACCOUNTING SERVICES: FACULTY OF HUMANITIES AND SOCIAL SCIENCES, SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

The objectives of this research were 1) to study the satisfaction level of personnel toward the financial and accounting services at the Faculty of Humanities and Social Sciences, Suan Sunandha Rajabhat University, and 2) to assess the personnel’s knowledge and understanding regarding budget reimbursement regulations. The sample consisted of 45 academic and support staff members from the Faculty of Humanities and Social Sciences. This quantitative research utilized a 5-point Likert scale questionnaire as the research instrument. Data were analyzed using percentage, mean, and standard deviation. The research findings revealed that the overall satisfaction with financial and accounting services was at a High level (X̅ = 3.79, S.D. = 0.62). When considering each dimension, Service Outcomes achieved the highest mean score (X̅ = 4.06), followed by Facilities (X̅ = 3.86). Process and Procedures and Service Staff dimensions shared the same mean score (X̅ = 3.69). Regarding the assessment of reimbursement regulation knowledge, personnel demonstrated a high level of overall knowledge. However, specific areas such as accommodation expenses (X̅ = 3.44) and travel per diem (X̅ = 3.27) remained at a moderate level of understanding. The research suggests that organizing practical workshops and developing infographic-style communication materials are necessary to enhance regulatory understanding. Furthermore, increasing thoroughness in document screening is recommended to reduce processing time.