A SURVEY OF INTERNATIONAL FACULTY MEMBERS’ OPINIONS TOWARDS THE SERVICES OF THE FACULTY OF HUMANITIES AND SOCIAL SCIENCES, SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

The objective of this research was to investigate and assess the levels of opinion among foreign lecturers regarding the services provided by the Faculty of Humanities and Social Sciences, Suan Sunandha Rajabhat University ( SSRU) , as part of the institution's internationalization strategy. The study employed a quantitative research design using an online questionnaire as the primary instrument for data collection from a sample of 7 international faculty members. Data were analyzed using percentage, mean (????̅), and standard deviation (S.D.). The findings revealed that the overall opinion toward the Faculty’s services was at a high level (????̅ = 4.02). When categorized by dimension, Academic and Teaching Support received the highest score (????̅ = 4.29), followed by Communication (????̅ = 4.07) and Administrative Support and Coordination (????̅ = 3.93). Conversely, Buildings and Environment received the lowest mean score (????̅ = 3.79), though it remained within the high-level range. The results indicate that while the Faculty effectively supports its core academic mission, there is a “service gap” in physical infrastructure and the workplace ecosystem that requires strategic enhancement. Policy recommendations focus on modernizing facilities with bilingual support and internationalizing administrative processes to sustainably retain high-quality international talent.