ENHANCING THE SKILLS AND WORK EFFICIENCY OF SECRETARIES IN THE DIGITAL ERA

Abstract

Abstract—The research on Enhancing the Skills and Work Efficiency of Secretaries in the Digital Era aimed to develop guidelines for applying information technology to secretarial work and enhancing the effectiveness of secretarial management . The sample group of this study was 46 secretaries of Suan Sunandha Rajabhat University, using purposive sampling. The data was gathered by using the quest ionnaire, and the statistics for data analysis were percentage, mean (x̄), and standard deviation (S.D.). The findings revealed that all 46 respondents to the questionnaire, aimed at improving the skills and work efficiency of secretaries in the digital e ra, were females (100.00%), with 28 individuals (60.87%) aged between 21 and 30 years old . Among the respondents, 18 persons (39.13%) were aged 31 -40 years; 24 persons (52.17%) attained a bachelor ’s degree; 22 persons (47.83%) held a master’s degree; and 31 persons (67.39%) had 0-5 years of work experience. 6-10 years of work experience total : 5 persons (10.87%) 11-15 years of work experience total : 6 persons (13.04%); 16 -20 years of work experience total : 4 persons (8.70%); worked for the president total: 3 persons (6.52%); and worked for each executive total: 1 person (2.17%). The overall rating for the program "Enhancing the Skills and Work Efficiency of Secretaries in the Digital Era" was high, with a mean score of 3.71 and a standard deviation of 0.7069. Most of them emphasized the use of Google Drive to assist in collecting and disseminating information within the group/project (x̄ = 4.20, S.D. = 0.4573), the use of Google Meet to facilitate internal group/project meetings (x̄ = 4.07, S.D. = 0.2523), and the use of Google Forms to collect information within the group/project (x̄ = 3.87, S.D. = 0.7454).