Assessment of Patient Satisfaction at the Thai Traditional and Integrative Medicine Hospital, Suan Sunandha Rajabhat University, Thailand

Abstract

This study evaluated patient satisfaction with services provided at the Thai Traditional and Integrative Medicine Hospital, Suan Sunandha Rajabhat University. A quantitative survey was conducted among 100 service recipients using a structured online questionnaire . Descriptive statistics were used to analyze overall satisfaction, satisfaction with operational systems, and satisfaction with therapeutic services. The results indicated that overall patient satisfaction was at the highest level ( Mean = 4. 71). Satisfaction with services received - including herbal steam, massage, and other therapeutic modalities-was slightly higher (Mean = 4.72) compared to the operational system dimension ( Mean = 4. 70) . Herbal Steam, Massage with Herbal Compress, and Thai Herbal Burning Therapy received the highest scores, reflecting strong acceptance of traditional therapeutic interventions. Operational units such as Finance and Pharma cy achieved the highest satisfaction ratings, whereas the Applied Thai Traditional Medicine Examination Room received comparatively lower scores due to workflow congestion and waiting-time delays. The findings highlight the strong performance of therapeutic services and support units, while also identifying bottlenecks related to patient flow and staff availability during peak hours. To enhance service responsiveness, the study recommends strategic manpower allocation and the integration of digital pre-screening tools to expedite the history-taking process. Strengthening these operational elements, alongside maintaining the hospital's high-quality therapeutic care, will further elevate the overall pa tient experience and reinforce service quality in traditional and integrative medicine settings.