A Survey on Satisfaction with Financial and Accounting Management at the College of Allied Health Sciences, Suan Sunandha Rajabhat University, in 2025

Abstract

This study investigated staff satisfaction with financial and accounting management at the College of Allied Health Sciences, Suan Sunandha Rajabhat University . Recognizing that effective financial administration is fundamental to institutional stability and organizational performance, the College implemented a Routine to Research (R2R) initiative to evaluate the efficiency, transparency, and accountability of its financial system. A quantitative descriptive research design was adopted, utilizing a question naire that assessed four key dimensions : Service Process, Service Personnel, Tangibles and Accessibility, and Service Outcomes. Data were collected in 202 5 from 60 academic and support staff who regularly engaged with the College' s Finance and Accounting Division . Descriptive statistics, including frequency, percentage, mean, and standard deviation, were employed for analysis . The results indicated that overall satisfaction across all dimensions was rated at the highest level (X̄ = 4.60). Among the four dimensions, Service Personnel received the highest rating ( X̄ = 4. 66) , followed by Service Outcomes (X̄ = 4.64), Tangibles and Accessibility (X̄ = 4.59), and Service Process (X̄ = 4. 52) . Respondents particularly appreciated the profe ssionalism, responsiveness, and courtesy of staff, as well as the clarity of procedures and accessibility of digital service systems. These findings demonstrate that the College ' s financial and accounting management system operates efficiently, prioritizes user satisfaction, and adheres to the principles of good governance, thereby promoting transparency, operational excellence, and sustainable institutional development.