Emotional Intelligence and Constructive Conflict Management among Upper Secondary Students in Samut Songkhram Province

Jatuporn  Ounprasertsuk; Nurulhuda  Ba-he; Jirawat  Sudsawart; Tipvarin  Benjanirat; Phannee  Rojanabenjakun

Jatuporn Ounprasertsuk Faculty of Department of Medical and Public Health Secretary, College of Allied Health Sciences, Suan Sunandha Rajabhat University, Bangkok, Thailand
Nurulhuda Ba-he Faculty of Department of Medical and Public Health Secretary, College of Allied Health Sciences, Suan Sunandha Rajabhat University, Bangkok, Thailand
Jirawat Sudsawart Faculty of Department of Medical and Public Health Secretary, College of Allied Health Sciences, Suan Sunandha Rajabhat University, Bangkok, Thailand
Tipvarin Benjanirat Faculty of Department of Medical and Public Health Secretary, College of Allied Health Sciences, Suan Sunandha Rajabhat University, Bangkok, Thailand
Phannee Rojanabenjakun Faculty of Department of Medical and Public Health Secretary, College of Allied Health Sciences, Suan Sunandha Rajabhat University, Bangkok, Thailand

Keywords: Emotional Intelligence, Conflict Management, High School Students

Abstract

This study aimed to investigate the influence of emotional intelligence on conflict management styles among upper secondary school students in Samut Songkhram Province . The objectives were to examine: (1) the level of emotional intelligence, (2) the styles of conflict management, and (3) the influence of emotional intelligence on students ' conflict management styles . The research was descriptive in nature . A total of 386 students were selected through proportional stratified sampling. Data were collected using a questionnaire and analyzed using descriptive statistics-mean and st andard deviation-as well as multiple regression analysis . The findings revealed that most students demonstrated a high level of emotional intelligence, particularly in the “skillful” dimension, followed by the “goodness” and “happiness” dimensions. The mos t commonly used conflict management style was competing, followed by avoiding, collaborating, compromising, and accommodating, respectively . Emotional intelligence was found to explain 0 .70% of the variance in conflict management styles . The study suggests that emotional intelligence alone may not significantly predict students ' conflict management preferences. Future research should examine other potential factors, such as personality traits, parenting styles, and mental well -being, to better understand th e determinants of conflict management behavior among adolescents.