Approaches to Reducing Errors for Enhancing General Warehouse Management Efficiency A Case Study of XYZ Logistics

Abstract

This research aims to 1) study the process of general warehouse management, 2) analyze approaches to reduce errors in warehouse management, and 3) improve the efficiency of general warehouse management. The research methodology is a mixed-methods approach, using the variable theory framework for analysis. The study was conducted at the general warehouse of XYZ Logistics, and the sample group consisted of 33 warehouse management employees selected through purposive sampling. The research instrument used was a questionnaire, and data were analyzed using basic statistics. The demographic data of the respondents showed that 19 (57.58%) were male, 14 (42.42%) were female, and their work experience ranged from less than 1 year (15.15%), 1–4 years (42.42%), to 5 years or more (42.42%).
The study focused on three main aspects of reducing errors in warehouse management: 1) the use of automation or software in management, 2) the improvement of warehouse management processes, and 3) personnel development and communication in the workplace. The findings revealed that the warehouse management process involves key steps, including receiving goods, storing goods, picking and packing goods, and shipping. These processes encountered errors in several areas, particularly in personnel development, communication, process improvement, and the use of technology or software in warehouse management.
The recommendations for reducing errors and improving efficiency include training personnel to enhance their skills and knowledge in the work process, improving internal communication and work processes, and developing and upgrading technology, particularly the warehouse layout and software used for picking and packing goods. These improvements are aimed at enhancing operational efficiency, reducing costs, and increasing work speed.