Student Satisfaction with the Services of the Registration and Evaluation Division, College of Logistics and Supply Chain, Suan Sunandha Rajabhat University

Abstract

The study aims to study students' satisfaction with the services provided by the Registration and Evaluation Division of the College of Logistics and Supply Chain, Suan Sunandha Rajabhat University. The population consisted of faculty members, staff, and students from the College of Logistics and Supply Chain, totaling approximately 3,000 people. The simple random sampling was used to select 353 samples. Data were collected using questionnaires, and the statistical methods used for data analysis included percentage, mean, and standard deviation. The results have found that the overall satisfaction of students with the services was rated highly, with trustworthiness receiving the highest average score. This was followed by staff personality, service quality, service processes, and the environment. Moreover, for recommendations, the study revealed that the environment factor had a significant impact, reflecting the perceptions and attitudes of staff. Key highlights included the convenience of service locations, appropriateness of service desk positioning, cleanliness and organization of facilities, pleasant atmospheres without noise disturbances, and sufficient seating for waiting service users. Based on these findings, the study suggests that the college should emphasize adequate facilities and improved Atmosphere.