Guidelines for Enhancing the Efficiency of Student Services: A Case Study of the College of Logistics and Supply Chain, Suan Sunandha Rajabhat University

Abstract

This study aimed to develop guidelines for improving the efficiency of student services at the College of Logistics and Supply Chain, Suan Sunandha Rajabhat University. The research employed a random sampling method involving 100 participants, including students, lecturers, government officials, and academic support personnel. A questionnaire was used as the primary research instrument. The statistical methods applied for data analysis included frequency distribution, percentage, mean, standard deviation, and ranking. The overall research findings indicated that the level of efficiency was rated at the highest level (????̅ = 4.58, S.D. = 0.69). When analyzed by specific aspects, the highest expectation was for the efficiency of online learning (????̅ = 4.12, S.D. = 0.65), followed by efforts to improve online learning (????̅ = 4.12, S.D. = 0.65), perceived benefits of online learning (????̅ = 4.12, S.D. = 0.65), and access to online learning technology (????̅ = 4.10, S.D. = 0.60). The lowest-rated aspect was attention to online learning (????̅ = 4.07, S.D. = 0.49). These findings provide valuable insights into areas of focus for enhancing student service efficiency, particularly in leveraging online learning technologies to meet the expectations and needs of stakeholders.