Factors Affecting the Work Performance Efficiency of Academic Support Staff: A Case Study of the Academic Support Staff at the College of Logistics and Supply Chain

Abstract

This research aims to: 1) study the motivational factors, support factors, and work

performance efficiency of the academic support staff, with a case study of the academic

support staff at the College of Logistics and Supply Chain; and 2) study the relationship

between the motivational and support factors that affect the work performance efficiency of

the academic support staff, with a case study of the academic support staff at the College of

Logistics and Supply Chain. The population consisted of 32 academic support staff members,

and the unit of analysis was the organizational level. Data were analyzed using descriptive

statistics, including frequency, percentage, mean, and standard deviation. The relationship was

tested using Pearson Correlation Coefficients. Hypotheses were tested and variables predicted

using multiple regression analysis. The research tool used was a questionnaire. Research

findings revealed that the academic support staff at the College of Logistics and Supply Chain

had a high level of opinion regarding motivational factors, support factors, and overall work

performance efficiency. The overall motivational factors were strongly correlated with work

performance efficiency, showing a high positive correlation with statistical significance. The

overall support factors were moderately correlated with work performance efficiency,

showing a moderate positive correlation with statistical significance.