• Busara Srikanok Suan Sunandha Rajabhat University, Bangkok, Thailand
  • Nopadol Burananuth Suan Sunandha Rajabhat University, Bangkok, Thailand
Keywords: Satisfaction, Training, Benefits, Competition


In the modern world, the intense of competition of higher education is uncommon. Every higher education must face the decision to improve university’s employee with some new forms of training. It often believed that training will help to improve skill, knowledge, and morals of employees. The benefits could be both short-run and long run. The purposes of this study were to identify the benefits of employees’ improvement from regular training programs. This research employed a qualitative technique to gain the understanding of the research topics. About 30 university’s employees was selected and went to the process of in-depth interview. Both male and female employees were selected randomly with the same proportion. The findings of the study revealed that all respondents agreed there were significant benefits of the training programs to employees. However, there were five important benefits. First, the first benefit of training included the high level of satisfaction and morale. Second, it helped to increase employee motivation. Third, it increased the effectiveness of the performance and productivity. Fourth, it helped to have discussion and problems identification and problem solving. Finally, it helped to focus on strategies and vision of the organization.