SATISFACTION OF STUDENTS FOR REGISTRATION SERVICES.

Abstract

In the modern world of higher education, the severe of competition of higher education comes from both domestic and international world is obvious. Satisfaction from students is one of the most important measurement. Every university must face the decision to enhance university’s employee with some new forms of knowledge, skills, and training. It often believed that the investment in training will pay off in the future. The purposes of this study were to survey the level of satisfaction of students for registration services and the benefits of employees’ improvement from this special training. This research utilized a qualitative technique to gain the understanding of the research topics. A total of 25 university’s employees was selected to join the process of in-depth interview. Both male employees and female employees were selected randomly to prevent gender bias. The findings of the study can be reported that the majority of focus group concurred there were significant benefits of the training programs to employees which in turn provided the better services to students. The students had a high level of satisfaction and less complaints about registration services. However, there were three important benefit of training. First, the first benefit of training included the high level of satisfaction of employees. Second, it helped to boost up employee motivation level. Third, employees, after training, provided the effectiveness of the performance, duties, and productivity.