A SURVEY OF FEEDBACK OF CAMPUS FINANCIAL DOCUMENT: SPEED AND ACCURACY.

Abstract

In general, it is belief that speed and accuracy is a trade-off. In fact, speed and accuracy are inversely related virtually every task of financial document in the campus. In many job assignment in the campus, the financial document was required to be fast with high speed and yet must be accurate. It is a daunting task for financial employees. The balance of speed and accuracy is vital to the success of the overall picture of university financial management. Satisfaction of users of financial document in campus is an essential measurement of the extent to which the balance of speed and accuracy meets their expectation. The objectives of this study were to conduct a survey of feedback of financial document regarding speed and accuracy. To reach the findings and suggestions, it is important to use a quantitative research technique. A total of 100 main users of campus financial document from various departments of university at the summer of the year 2019 was subjected to a survey. A Likert-five-scales interview was developed to gain more in-sight information from sample groups. The findings from the respondents of this study revealed that they had a high level of satisfaction of both speed and accuracy of the financial document. The mean average for factor of speed was 4.56 with standard deviation of 0.897 while the mean average for factor of accuracy was 4.49 with standard deviation of 0.912. There are suggestions from this study about the trade-off speed and accuracy. First, it is important to define the demand from customers that focus more on speed or accuracy, then create a mixed of balance trade-off. Second, it is important to focus on the damage cost of the result that focus more on speed or accuracy, then create a mixed of balance trade-off. Third, it is important to focus on organization goal on particular tasks that focus on speed or accuracy, then create a mixed of balance of trade-off.