• Natladakarn Thasakdinan Suan Sunandha Rajabhat University, Bangkok, Thailand
  • Somdech Rungsrisawat Suan Sunandha Rajabhat University, Bangkok, Thailand
Keywords: Satisfaction, Document, Management


Document management and bookkeeping may not be the high level jobs but, in fact, it is vital to the success of the overall picture of university. Despite its image of monotonous, but to maintain integrity of the management process of higher education institutions, it is important to survey the level of satisfaction of the works of employees who were working on document management. Satisfaction of document management helps to enhance the better quality document management. The objectives of this study were to survey the level of satisfaction of document management and to offer ways to improve satisfaction of document management. By using a quantitative research technique, a total of 120 staff who were from various departments of university at the summer of the year 2019 was chosen for survey. A Likert-five-scales interview was developed and conducted to gain more in-sight information from the respondents. The findings from the respondents unveiled that they reported high level of satisfaction with document management offered by the staff of the university. Overall, document system and management had met their expectation. However, there were important suggestions from their feedback that can help to enhance the better quality. There are five suggestions from this study. First is to offer all communication online and on social media as much as possible. Second is to have a contact name of staff who handle the special important document. Third is to improve the accuracy of the language of document.