• Hatthayarak Aimsrikul Suan Sunandha Rajabhat University, Bangkok, Thailand
  • Apisit Rattanatranurak Suan Sunandha Rajabhat University, Bangkok, Thailand
Keywords: PDCA Model, Feedback, Satisfaction, Disbursement Document


One of the most important offices in Suan Sunandha Rajabhat University is the disbursement office and document which its main duties include disbursing money from the specific funds or specific account for business transactions and ways to monitoring the effectiveness of systematic process. The disbursement office needs to be control with professionals who are very good with details, speed, accuracy, and trustworthiness. The purposes of this study were to find the effective ways to develop the systematic process of monitoring disbursement document of the Suan Sunandha Rajabhat University as well as to provide some valuable suggestions to enhance the quality of monitoring disbursement document. This study employed mainly a qualitative method by using an in-depth interview with 15 people who were working in the areas of disbursement, academicians who studied about fund and disbursement, and managers who supervised funds, budget, and disbursement. The data collection and data analysis were conducted from the focus group to generate findings for this study. The findings of this study revealed that the majority of respondents often used a PDCA model which is Plan, Do, Check, and Act. Also, they reported a very high level of satisfaction from using the PDCA model. There were some advantages of using this model: easy to understand and implement, low cost, and comparable results. There were some important suggestions to improve the quality of monitoring the disbursement document. First is to use modern software program to process the document. Second is to use teamwork to improve the systematic. Third is to provide regular training to update vital knowledge and skills. Fourth is to gain feedback from both within the office and from customers.